Privacy policy

Your privacy is extremely important to us. We want to give you as much information as possible about how your personal data is used. This policy explains what data we collect and why, how we protect it and how you can exercise your privacy rights. If you have any questions after reading our privacy policy, feel free to contact us at support@arenal.be.

This privacy policy may be amended from time to time if required by new developments. You will find the most up to date privacy policy at www.arenal.be. We advise you to regularly read this privacy policy so that you are aware of these changes. Here you will always find the last date that it was amended.

This privacy policy was last updated on 21 November 2022.

PADELWORLD BV, with registered office at Pierre Debbautstraat 6, BE-8200 Sint-Andries, is responsible for processing data as described in this privacy policy.

This privacy policy applies to all personal data processed by www.arenal.be , and of everyone who may have (had) contact with Arenal Waregem, including our fans, customers and business contacts.

Under Arenal Waregem, we include the following websites and applications:

• www.arenal.be and www.arenal.nl
• the Playtomic app and website
• the newsletters of Arenal

Personal data are data that can be traced to you as an individual. That includes your name, e-mail address, telephone number or address. However, data like your IP address and browsing behaviour are also personal data.

We collect the information and data that you provide when you use our website and our services, including when you:

• take part in surveys or competitions
• subscribe to our newsletter
• contact us via support@arenal.be

We also collect data that result from using our products and services.

To offer our services and products to our customers, we use third-party software, which collects your data in our place that you give these companies.

These companies obviously have their own privacy policy, so we cannot be held responsible for their data processing. The information relating to the processing of this data by third parties is therefore not part of this policy. In this respect, we refer you to the relevant provisions of the policies concerning the protection of personal data of those third parties, provided via links below. Your rights concerning this data must also be protected at these third parties.

A non-exhaustive list of the third parties most frequently used by PADELWORLD BV:

In some cases, we also use certain anonymous data relating to your behaviour that are forwarded to us by third parties, like data from Google and Facebook. For example, we use Google Analytics to gain insight into the use of our products and services, which collects data relating to your browsing behaviour.

We process personal data for various purposes, only processing data essential to achieving the intended aim, based on criteria in law. Your data is mainly used to:

• communicate with you and provide you with better information about our products/services;
• prevent fraud;
• guarantee the security of the website;
• perform statistical analyses about our visitors, customers and fans.

PADELWORLD BV aims to protect the privacy of minors. We advise parents to be actively involved in the online activities of their children. As a parent, if you discover that your child has provided personal data and you don't want this, please contact support@arenal.be.

If you have subscribed to our newsletter, you will regularly receive an e-mail with information about our events, courses, competitions and news. If you no longer wish to receive our newsletters, you can unsubscribe at the bottom of each newsletter.

We do not share your data with third parties, except with the service providers who provide services on our behalf. Nor will we share your data with other third parties without your prior permission, unless we have a justified interest in doing so or are legally required to do so based on a legal provision or judgement.

In exceptional cases, we might be required to share data with the government. This may be the case if certain government institutions need this data to perform their tasks, such as the Tax Authorities. Or the police or justice department might need certain data in the case of fraud or abuse. Finally, certain regulators may be given access to personal data in the context of an investigation.

We save your data within the European Economic Area (EEA).

PADELWORLD BV takes many measures to secure your personal data. Both organisationally and technically. We work together with IT specialists who ensure that your data is only accessible to employees who are required to work with it.

What if we forward your data to someone else? In that case, we require the other party to take the same care of your data as we do. If you feel that this is not the case, please let us know at support@arenal.be.

Right to be informed

You have the right to an understandable and transparent explanation about how we use your personal data and what rights you can exercise in that respect. In this privacy policy, we have therefore extensively explained what data we collect about you and how we use your data.

Right of access

You have the right at all times to ask us for access to the data we have available about you. You can request this via support@arenal.be.  Requests are processed within 30 days.

Right to rectification

You have the right to have your data corrected if they are incorrect or outdated and/or to have them supplemented if they are incomplete. You can do this yourself (for website and Playtomic app) or request it via support@arenal.be.

Right to be forgotten/request to delete account

You have the right to request us to delete all the data we have about you. When you submit a request to delete your account, we will delete data that can be traced to you, except for the data we are legally required to keep. We offer you the possibility to submit a request via support@arenal.be.

If you have any more questions about how PADELWORLD BV uses your personal data, please contact us at support@arenal.be.  We will be happy to help!

How will you be informed about amendments to this privacy policy? You will find the date of the latest amendment to this policy at the top of this document.

This privacy policy is subject to Belgian law.

Disputes concerning this policy will be handled exclusively by the competent courts in Brugge.